Japan Post Bank Residence Card Update

Japan Post Bank has implemented new procedures for foreign residents to ensure compliance with local laws and regulations. This includes the need for regular updates of customer information, particularly regarding their residence status. As a valued customer, it is crucial to understand how these procedures affect you and the necessary steps to update your information. This article will guide you through the process, including the steps to update your residence card information online and at savings counters in Post Offices.

Information Update on Your Residence Card/Period of Stay

If you encounter a message at a Japan Post Bank ATM or Yucho Direct requesting an information update on your residence card or period of stay, it is essential to take immediate action. This message usually appears when the bank's records show that the period of stay registered in your account has expired or your valid residence card needs updating. Failure to update your information promptly may result in restrictions on your bank account services, which could impact your ability to use your savings account or other banking facilities.

To comply with the request, you must upload a photo of your valid residence card on the “Japan Post Bank Customer Information Declaration Website,” accessible 24 hours a day. In case you are unable to use the internet service, visit the nearest Post Bank savings counter to present your residence card, bankbook, or ATM card in person. Ensuring that your residence card information is up to date will prevent potential disruptions in banking services.

Request for Presentation of Valid Residence Card

Japan Post Bank requires that all non-Japanese citizens provide their residence card when opening an account or performing various procedures. The bank uses this information to verify your nationality, status of residence, and period of stay. For valued customers whose residence card has been updated, it is necessary to present your new card at the bank counter as soon as possible. This requirement applies even if no message is displayed regarding an information update on your residence card at the bank ATM.

For English-speaking customers and other foreign residents, updating your information is not only a requirement but also a way to ensure that your account remains active and in good standing. The bank’s declaration procedure aims to maintain the accuracy of customer data in line with applicable laws and regulations.

There are specific cases where opening a bank account may not be possible, such as when your period of stay is within three months of expiration at the time of application. If you are in the process of renewing your status of residence or period of stay, the bank advises that you complete your renewal and present the updated residence card for verification.

How to Update Japan Post Bank Residence Card

The procedure for updating your residence card information can be completed through the Japan Post Bank Customer Information Declaration Website. This is the designated platform for customers to submit their valid residence card details and respond to any requests for additional information.

When using the website, customers should follow these steps:

1. Access the Website: Open the Japan Post Bank Customer Information Declaration Website in a new window.
2. Upload Required Documents: Submit a clear photo of your valid residence card, ensuring that all details are visible.
3. Answer the Required Questions: Complete any additional fields as prompted by the declaration form.
4. Submit Your Information: Double-check that all the information entered is accurate before submitting.

Customers without internet access can update their residence card information at any Post Bank savings counter. When visiting the counter, bring your valid residence card, bankbook, and any additional identification documents, such as a student or employee ID, to verify your current enrollment or employment status.

Japan Post Bank Residence Card Update Online

Updating your residence card information online is the most convenient option for many customers. The process on the Japan Post Bank Customer Information Declaration Website is straightforward and accessible 24/7, except during scheduled maintenance hours.

When uploading your residence card, it is important to use the latest version issued by immigration authorities. If you have recently extended your period of stay, make sure the updated card is used for your submission. This will prevent delays or issues with your bank account services. Should the online system be unavailable or if you encounter any issues, it is recommended to visit a Post Bank savings counter to complete the process manually.

Customers who are unable to perform the update online or at a counter may also receive a letter titled "Request for Information Update" from Japan Post Bank, prompting them to visit the nearest office or contact the bank for further assistance.

Japan Post Bank Residence Card Reading App

Japan Post Bank has also introduced a dedicated residence card reading app to streamline the process of updating your residence card information. This app is designed for use with smartphones and allows customers to scan their valid residence card directly.

The Japan Post Bank residence card reading app offers the following features:

• Automatic Scanning of Residence Card Information: Simply hold your residence card against your phone, and the app will capture the necessary details.
• Verification of Period of Stay: The app can verify your card period and notify you if any updates are required.
• Submission of Updated Information: Once scanned, the app will submit the information directly to Japan Post Bank’s information declaration system.

The app is not compatible with all devices, and customers without a compatible smartphone are advised to use the bank’s website or visit a savings counter. Customers whose residence cards have been updated due to changes in their period of stay or status of residence must use this app or the online system to ensure that Japan Post Bank’s records reflect the latest information.

Additional Points to Note

• Customers should be aware that updating residence card information may take 1-2 weeks to be reflected in the bank’s system. Until the update is complete, some services may remain restricted.
• Diplomats and those who are not issued a residence card are exempt from these procedures.
• It is essential to notify the bank immediately if there are any changes to your name, address, or residence status. Failure to do so may result in temporary restrictions on your bank account transactions.

Maintaining accurate information with Japan Post Bank is crucial for non-Japanese residents to avoid disruptions in banking services. By following the procedures outlined above, you can ensure that your residence card information is up-to-date, whether online, through the residence card reading app, or at a savings counter. Staying informed and proactive in updating your residence card details will help maintain smooth access to your bank account and related services.